Communication in Health & Social Care Essay

1. Understand wherefore sound communication is important in the work setting1.1 make out the diametrical reasons people channelTo express of necessity to sh ar ideas and info to secure to express feelings to build relationships well-disposedise to ask questions to sh be experiences great deal communicate in order to establish and maintain relationships with otherwises, to give and start out selective knowledge and instructions, to understand and be understood, to share opinions, cutledge, feelings, emotions, to give encouragement and collection others they are valued.see morepeople from different primingsCommunication is an all important(p) tool a conductr muckle design to meet the selects of those they are caring for. It is a basic requirement of my job role to communicate with individuals and their families, other members of ply on a daily basis. Communicating with other staff members ensures in effect(p) team working and continuity of care. It too ensures whatsoever health and safety issues are recognised and reported. All carers att complete leave over at the beginning of each shift and excessively all over communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace.Individuals communicate with carers to express their of necessity and favorences and to ensure they are met. As a carer I would discuss the options and choices operable to the individual to allow them an informed choice regards their care.1.2 Explain how communication affects relationships in the work settingEffective communication is more than just talking, and is infixed for the well-being of the individuals you care for. It includes dust oral communication, gestures, facial expressions, positioning and appearance. It is important to be aware of non-verbal communication when interacting with individuals at work.Communication is a fundamental relationship-building science in the w orkplace. If people dont communicate well they unsex their ability to connect on any meaningful level and, at the extreme, can create conflict. Positive communication skills like listening, open questions, quieten tone of voice. These help bring people together because they are behaviours that flatus to creating relationships. Workplace relationships also become a lot stronger when people can clearly and efficaciously communicate what they unavoidableness and allow others to do the corresponding.2. Be able to meet the communication and spoken communication need, wishes and preferences of individuals2.2 Describe the factors to understand when promoting utile communication It is impossible to do without communication in health and social care, we have many reasons to communicate and it is essential communication is done effectively without misunderstanding others or being misunderstood. We communicate withPatients, residents, clients, Health care professionals, Managers an d supervisors, Family and friends.Factors to attend that most communication is non-verbal, that breeding moldiness be factual and condensed and non be littered with individualal opinions (and documented in the same manner). Documented care should be dated, timed and signed. This last point is curiously important when maintaining medication records). in that respect are many other factors to care when promoting effective communication such as environment is the location correct, it is noisy, do you need privacy, is the communication able to flow freely whilst doing a projection or is a formal place required. proximity the better you know a person the closer you will be and sharing information is easier closeness can encourage effective communication. Do you need to lurch yourself or say chairs around you to ensure you make effective use of the space around you so it is not a barrier to communication. body positioning/body language do you need to lean towards the pers on to encourage communication and show them you are interested but red ink too close can be invading soulfulnesss space.Standing directly in front of someone whitethorn be interpreted as being too direct. Body language needs to be considered arms crossed can be comprehend as defensive and not open to communication. Standing over a person may also seem intimidating do you need to kneel down onto someones level. conjure up A motiveless touch on a persons arm or hand can communicate caring and understanding, but sometimes touch can feel intrusive, even threatening. Touch is a safeguarding issue and you must never impose yourself physically on a vulnerable adult.You also need to consider the method of communication and what is the best expression for effective communication such as written (emails, texts, letters, reports etc), verbal ( heart to face or over telephone).You will also need to consider cultural differences when promoting effective communication. Acknowledging a nd responding to the cultural aspects of a persons identity and care needs are strategies that are likely to enhance communication. Avoid general assumptions that beliefs round issues such as diet, personal care practices, sleeping arrangements and health are shared by all service users.Another factor is language differences Language is a central feature of any communication process. There is often an assumption in care settings that the language of the dominant refinement should be used, which in most cases is English. Where care professionals are involved, this may also include use of technical health or social care jargon. Avoid using jargon where possible as it can fob service users who are unfamiliar with the specialist terms.Physical difficulties influence the way individuals are able to communicate. This is another factor to consider. You need to be bare-ass to the specific needs of individuals so communication is facilitated from the start. For example, if a person has impediment enunciating ( communicate clearly) following a stroke, allow enough time for a confabulation to take place, check frequently that you are receiving their message correctly and reassure the person that they dont need to rush.You also need to fact in those people with hearing difficulties or those who are visually impaired. You need to consider whether the persons hearing aid is in and working, speaking clearly and concisely, ensure you speak directly to the persons face or in front of them. Use facial expressions to aid understanding. With visually impaired ensure you introduce that you are there before set up into a conversation, use light touches on the body to let someone know you are there and make sure clearly end a conversation and let the person know if you are leaving. 3. Be able to overcome barriers to communication3.1 Explain how people from different background may use and/or interpret communication methods in different waysDiversity is something to be celeb rated however everyone being different can cause issues with communication. We are all different and interpret information in different ways so we need to ensure we consider peoples differences when communicating.Cultural differences can mean people interpret communication differently. What is welcome in one culture may not be in another e.g. a handshake between a man and womanhood may not be allowed, addressing the opposite sex may not be allowed, personal care of the opposite sex may not be allowed.People may also not be effective in communicating effectively they may not have had a formal education or have special educational needs therefore it is important to consider how that individual can interpret information and in turn communicate themselves.In simple terms a persons personality also affects how they communicate and respond to communication. A quiet introverted person may not be hear about a loud extrovert person. Also that person may not be able to digest information in a room that is full of loud, noisy people. Similarly a person who likes racket and a room full of chatter may not prefer a quiet environment and could switch off.